Country House Kennels and Cattery Pet boarding Terms and Conditions
Client” The owner or agent of
the pet or pets boarding with us
“CHKC” Country House Kennels and Cattery
all possible care and attention is given to all pets boarding at CHKC, The
Client understands that CHKC cannot accept responsibility for loss or injury
from illness or any other cause.
can only be accepted and collected during reception opening hours unless agreed
otherwise in advance. Sometimes it may be possible to accept and/or collect
outside of these hours in which case a small additional charge may apply. We
ask that you do not bring or collect your pets between 12:00 and 14:00 as we
have tasks to complete during this period.
Client agrees to pay for all the days booked including the day of arrival and
the day of departure even if The Client brings the pet(s) later than the agreed
arrival date or collects the pet(s) earlier than the agreed departure date. Any
additional days will be charged accordingly.
made 14 days (21 days July-September) or more before the booked day of arrival
will be eligible for a refund of the full amount of the booking less £10.00 +
VAT administration fee. Late refunds for cancellations will be at the
discretion of CHKC. No-shows will require full payment in advance for future
bookings or may result in non-acceptance of future bookings.
pet is covered by our insurance for up to £2000.00 per annum perpet per
condition. No excess applies. The Insurance element of the charges levied is
does not operate credit accounts. Full payment is required on or before the day
of departure. If full payment is not received by the day of departure all
discounts will be voided and additional charges may be levied.
charges will be applied to all bookings which include Christmas Day and Boxing
pets must be up to date with the standard annual booster vaccinations for the
duration of their stay. In addition, dogs must have received the Kennel Cough
vaccination within 12 months of departure but no less than 14 days before
arrival. Documentation must be provided for initial registration and subsequent
will attempt to supply the same or similar food as the pet receives at home
from our standard range but you may bring your pet’s own food if you wish.
There is no discount available if you do so.
of illness or injury to an animal must be made within three days of departure.
If this is not observed, our insurers may refuse to accept your claim and we
will not be able to refund any costs.
can accept payments using Cash, MasterCard/VISA debit and credit cards, or BACS
payments to our bank account. Cheques and Postal Orders are not accepted. For
card and BACS payments a minimum payment of £15.00 is required.
can accept small items of toys and bedding. Large items such as hard/soft beds
or duvets cannot be accepted due to space and hygiene constraints. CHKC will
attempt to return all items left with the pet at the end of the period boarded
but cannot guarantee to do so and will not be liable for any item(s) loss or
damage howsoever caused.
The Client’s pet(s) are collected on a Sunday afternoon by special arrangement
and were booked in for a Saturday to Sunday stay at the off-peak weekend
discount rate, no discounts will be applied – the client will be charged for
two full days.
Client gives permission for his/her own pets to share accommodation if required
whilst boarded and, in doing so, confirms that they will not behave in an
unacceptable manner to each other or to our staff as a result of being
accommodated or exercised together. We reserve the right to kennel them
separately if it becomes necessary for safety or behavioural reasons. This will
incur additional charges.
the pets be of opposite sexes and allowed to be together during their stay,
either in the accommodation or whilst being exercised, CHKC cannot be held
responsible for any breeding activities which may take place.
Client agrees that if the pets are not collected on the departure date agreed
and no alternative arrangements have been made either beforehand or reasonably
soon after the due departure date, CHKC may dispose of the pets at their sole
discretion exercising due diligence. The Client will remain responsible for
full payment of outstanding fees plus any additional disposal fees incurred.
required by the pet during its stay must be supplied by The Client in
containers clearly showing the pet’s name, medication name, dosage and
frequency. CHKC can administer most medication but cannot purchase any
medication on behalf of The Client’s unless a condition requiring veterinary
attention occurs during the boarding period and a vet has prescribed suitable
medication for that condition.
Client agrees to repay all vet fees and other fees not covered by the CHKC
insurance policy on demand. This includes the cost of treatment and all drugs
issued by the vet. An attendance charge, dependent on distance and time, will
be levied for vet visits which are not covered by our insurance policy.